Cloud computing firm creates 70 jobs in Dublin
Service Source, a global leader in technology-based service revenue performance for the hi-tech, medical and life sciences industries is to create 70 new jobs in Dublin as part of an expansion of its EMEA headquarters.
The IDA Ireland supported move will bring ServiceSource’s total headcount in Ireland to 380 people.
ServiceSource is the leading provider of a complete suite of cloud computing-enabled solutions proven to increase service revenue performance for global technology, healthcare and life sciences clients.
ServiceSource has six global service centres that serve technology and healthcare IT customers in over 100 countries and 30+ languages. Clients include Microsoft, Adobe, Symantec, AT&T and GE Healthcare.
ServiceSource established its EMEA Headquarters in Dublin in 2005, with an initial plan to recruit 110 people, however today’s announcement will see the company employ over 380 people at the operation in South Dublin, which provides client support, HR, training, IT and operations functions to ServiceSource’s EMEA clients.
“Since establishing its Irish operation in 2005, ServiceSource has continued to grow and expand,” Enterprise Minister Batt O’Keefe said.
“Firms such as ServiceSource are at the forefront of innovation, creating new jobs and services in technologies that make a difference to clients’ bottom line in an increasingly competitive global marketplace.
“The new jobs endorse the Government’s focus on innovation and the knowledge economy because our policies are helping to deliver the calibre of graduate major players such as ServiceSource seek to drive their business models”, O’Keeffe added.
ServiceSource partners with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimising customer loyalty. It increases contract renewal rates for clients on average by 10—25 percentage points – and in some cases by up to 40 points.
These results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry’s most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices.
Crosbie Burns, Executive Vice President and Managing Director of ServiceSource EMEA said: “ServiceSource Dublin has been operating very successfully since established in 2005. We have a fantastic team here in Dublin and we are delighted to be expanding our workforce here to continue to support our EMEA customers.”
“This is terrific news for ServiceSource,” IDA Ireland’s CEO Barry O’Leary said.
“ServiceSource is a significant multinational company and this development is reinforcement of Ireland’s ability to provide a nurturing environment where leading corporations can continue to expand”
By John Kennedy
