Client Testimonials

Below are a list of company reviews and IT support reviews from our many clients and customers. As a leading IT support company, Nostra Systems have received many excelent reviews and feedback, all of which we are delighted to share with you. If you have any queries or questions about any of the below testimonials, or if you would like to add your own review, please do not hesitate to contact us on (01) 293 6936  or email support@nostrasystems.ie

“Nostra Systems have looked after my IT requirements for the past couple of years to a very high standard. They provide an excellent customer focused IT service, are extremely responsive and always adopt a very sensible approach to finding IT solutions. One can be confident that the best, most effective and efficient IT solution will be suggested regardless of whether a monetary outlay is required or not. It is very re-assuring to know that money will not have to be spent for the sake of it. This is a very important consideration in the more difficult economic climate that we are all now operating in.
Jim Power – Chief Economist, Friends First

“We have a total dependence on our computer network, equipment and online communications. Even 15 minutes of system downtime has major implications for us and, for that reason, the traditional support system of call logging and follow-up within an agreed timeframe has never met our needs. With Nostra Systems, however, we have a degree of peace-of-mind never previously enjoyed. Their response time, service efficiency and commitment to customer care have virtually eliminated system downtime – enhancing our own level of customer service. For most issues that have arisen, they have simply dialled-in to our system and resolved the problem on-line, with remote IT support.

The service we receive from Nostra Systems goes beyond technical problem solving and system maintenance. They specify technical solutions for us and procure, install and commission all necessary equipment and software. Their advice on optimal solutions has made us a more efficient business; reduced our costs and freed management time for more customer-focused activities.
The service we receive from Nostra Systems is unlike that given to us by any previous provider of technical support.”
Sean O’Broin – Managing Director, Design I.D

“IT companies frequently refer to the importance of building relationships with customers and Nostra worked with us to demonstrate this approach. Since Nostra opened, we evaluated their support services and reselling capabilities. In our eyes Nostra Systems has become a leading provider of IT Support services ranging from remote to desktop support.
ISS was a small scale IT operation at the time – we only had two servers in the whole country. Since then we have upscaled to remote solutions, localised our email and built a relatively substantial infrastructure. ISS has used Lenovo/IBM equipment primarily on the basis of its support offering and longer warranties. However, I admit that Nostra’s technical sales staff have been crucial to the process and are one of the main reasons why I have been content to continue the relationship.
I have plenty of experience working with other IT companies and the level of customer service from Nostra’s sales staff is a key factor, as is the company’s willingness to show me what is coming down the line. They have always been prepared to demonstrate alternative technologies and their approach is very proactive.
The next stage in the transformation of the IT processes of ISS will be to reduce the volume of desktops and laptops at its head office in Dublin and regional offices in Limerick, Cork, Galway, Drogheda, Tipperary, Waterford and Letterkenny. We are looking at thin client boxes for greater data security and reduced repair costs and have started this process with Nostra involved in the initial planning”
IT Manager, ISS Facility Services

“In my experience the service levels provided by Nostra Systems are way above average. Service levels in Ireland can be lacking however the Nostra team is consistently professional, more so than the vast majority of service providers and professionals I have encountered in the last ten years. There is a can-do attitude amongst the Nostra team that makes it very easy to do business with them and, more importantly, get business done”
Finian Fallon – The Prestige Group

“The fact that you are only an email away is great and the response time is second to none. The engineer is always ready and able to overcome all of our issues.”
Majella Burke – Production Manager, Cassidy Print, Packaging and Publishing

“Although Nostra have committed to 30 minute support, the support engineers are usually online and fixing any issue within 5 or 10 minutes and we’re generally back up and running within the 30 minutes. They provide an excellent service and more importantly leave me with more time to focus on my business,”
Jill Robins – Director, Molmac.

“Many of our rooms feature Apple Mac LCD screens with wireless keyboard and mouse, interactive flat screen TVs and iPod docking station. This helps give us the edge and fits in with our cool, luxurious image. Through technology and advice, Nostra Systems help us to excel in the competitive Dublin hotel market”
Eileen Concannon – Accommodation Manager, The Morrison Hotel, Dublin.

Individual Testimonials

“Rebecca is a rarity in the today’ s service industry – she does exactly as she has promised, while going out of her way to do it.”
Jill Robins – Director Molmac Ltd

“Rebecca’s diligence and excellent customer service skills have made her the best account manager I have ever had the pleasure of dealing with.”
Simon Kennedy – Technical Support Engineer, QMP Publicis

“In my dealings with Rebecca, I have found her to be a most reliable and conscientious account manager. She is always both reliable and dependable and her product knowledge is exceptional. It is these traits which stand her apart from her contemporaries.”
Robbie Gannon – Manager, Grafton Litho

White Paper Feedback

Hi got a look at your new whitepaper on Nokia with Exchange 2003 great work from Senan, looks like you guys will be a force to be reckoned with!
Mark Mulvany – Microsoft Partner training Specialist, Dublin

I just read your mail for exchange article – nice work!
David Connors – Codify Software Engineers, Brisbane

I came across your excellent guide to installing certificates to Smartphone’s on the Nostra website. Thank you for the helpful document.
Paul Chapman – Sainsbury Centre for Mental Health, London